Customer Engagement Archives

[Podcast] Why UX Event Tagging is Dead As We Know It

UX event data reflects user interactions with your website or application. This data allows you to better understand user journeys, detect common patterns, friction points, and improve your KPIs instead of just measuring them.

September 23, 2022

Active Users: Measuring Business Success with DAU, WAU, and MAU

Product metrics Retention & Engagement

Active Users: Measuring Business Success with DAU, WAU, and MAU

One of the best ways to measure the success of your business is to look at data of active users because with it you are able to understand just how sticky your product is. We know that analyzing active users...

August 19, 2022

Customer Lifetime Value (CLV or LTV) Formula: How to Calculate It Correctly

Product metrics Retention & Engagement

Customer Lifetime Value (CLV or LTV) Formula: How to Calculate It Correctly

Customer Lifetime Value (CLV or LTV) is one of the key performance metrics for every SaaS company. Your CLV represents the average amount of money you can expect to earn from a customer over the duration of their engagement with...

August 5, 2022

North Star Metric: How to Find It & Track It For Your Product

Product-market fit Retention & Engagement User onboarding

North Star Metric: How to Find It & Track It For Your Product

The North Star Metric is one of the most important levers for growing a software company yet there is a lot of confusion and opinions surrounding it.

May 25, 2022

What is cohort analysis, and why is it important?

Product metrics User onboarding

What is cohort analysis, and why is it important?

Analyze user behavior and conversions with cohort reports – the method that mirrors reality.

April 29, 2022

What is a Customer Engagement Score? (And How To Utilize It)

Retention & Engagement

What is a Customer Engagement Score? (And How To Utilize It)

Your customer engagement score can predict churn and indicate overall product health.

April 7, 2022

Step 4 of 5: Improving Your First-Week Retention Rate

Product-market fit Retention & Engagement User onboarding

Step 4 of 5: Improving Your First-Week Retention Rate

Step 4 of 5 on how to double your SaaS revenue using the rule of 72.

January 6, 2021

SaaS Free Trial Benchmarks: Is Your Product Hitting The Mark?

Product-market fit User onboarding

SaaS Free Trial Benchmarks: Is Your Product Hitting The Mark?

November 25, 2019

Uncategorized

Are You Sure Fast Sign-ups Will Generate More Paying Customers?

On the surface, it may make sense that if you have a quicker sign-up period that you will convert not only more paying customers, but they will also convert quicker. Unfortunately that doesn’t always ring true. Let’s take a deeper...

November 14, 2019

Uncategorized

Stop chasing revenue at any cost

Chase your company’s revenue at all costs, and your clients won’t stick around. Help your customers thrive, and your income will be automatically guaranteed.

August 19, 2019

Uncategorized

How to get more users to reach your product goals?

Today I’ll be talking about how to get more people to reach your product goals.

June 28, 2019

Uncategorized

Why I love Zest so much

And why I always keep it open in my taskbar for my professional growth. It doesn’t happen too often, I’ll tell you that – but with Zest it was love at first sight. That’s why it’s so easy to say...

January 28, 2019

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Tag: Customer Engagement

[Podcast] Why UX Event Tagging is Dead As We Know It

Active Users: Measuring Business Success with DAU, WAU, and MAU

Customer Lifetime Value (CLV or LTV) Formula: How to Calculate It Correctly

North Star Metric: How to Find It & Track It For Your Product

What is cohort analysis, and why is it important?

What is a Customer Engagement Score? (And How To Utilize It)

Step 4 of 5: Improving Your First-Week Retention Rate

SaaS Free Trial Benchmarks: Is Your Product Hitting The Mark?

Are You Sure Fast Sign-ups Will Generate More Paying Customers?

Stop chasing revenue at any cost

How to get more users to reach your product goals?

Why I love Zest so much

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