Analysis presentation

Identify the Habit Moment
- the key to long-term retention

This data-deep-dive analysis focuses on identifying the main activation metrics.

The aim is to understand better what users do after they sign up, what sets apart those who subscribe from those who don’t, what keeps users in the long term (what events they regularly perform and get into their habit), etc.

activation funnel - transparent
Based on the Reforge "Retention and Engagement" framework

Key questions that this analysis will answer:

Does your product generate stickiness for self-serve users?
How long does it take for users to develop a habit around your value proposition?
What is your product’s AHA moment, based on your data?
How does activation impact revenue generation and long-term retention?
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Expected Outcomes

Through this project, we aim to identify the metrics that will correspond to the most important Activation milesones:

Setup Moment
The moment when the user performed the needed actions that will help him get to the AHA Moment.
AHA Moment
The moment when the user has experienced the core value proposition for the first time.
Habit Moment
The moment when the user has established the habit around the core value proposition.
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How to use the outcomes of this analysis

Through these analyses, we'll identify actionable insights to enhance user activation, engagement, and long-term retention. This way, you will be able to:

Improve onboarding
Once you discover the best timing and the best triggers (the activation moments) you can easily improve your email campaigns and/or product guides designed to increase the activation rate.
Refine the ICP
Discover segments that are more successful than others at getting value from your product and generate better targeted lookalike audiences.
Reduce churn
Discover segments of customers that will churn unless helped to get value and adapt your customer success strategies through marketing campaigns or a direct approach.
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Don't just take our word for it

"Working with InnerTrends feels like having a data partner sitting next to you and going the extra mile. Lots of knowledge and experience. A must-have for companies that need to activate their new prospects."
Michiel Vermeulen
Michiel Vermeulen
Customer Success, SWYDO

Would you love to identify your Activation Metrics?

Schedule a call with us to discuss the next steps.

This deep dive is for Product and Marketing decision-makers who need actionable data insights to refine their strategies — without guesswork or endless A/B testing.

We only need access to your existing data warehouse or a back-end export. Our technical team will perform the necessary data transformations.

No. InnerTrends services are designed to cover the gaps that your existing tools don't cover or to complement the skills of your data team.

We will simply follow these steps:

  1. Request analysis - Schedule a call or write us about your current challenge.
  2. Get proposal - We create the analysis proposal (including the available timeline, data needed, and pricing details).
  3. Validate project - Based on the data required, we will validate if there is enough data to run the project
  4. Data Setup - We connect to your Data Warehouse and map data to your Customer Journey.
  5. Analyze data - We do the analysis, generate insights, and present findings and recommendations.
  6. Use insights - You incorporate the insights into your strategy.

Once the analysis is complete, you'll receive a detailed analysis narrative that clearly explains the key insights we’ve uncovered along with the necessary data, charts, and other materials to sustain the insights.

See an example here.

Note: The structure and depth of the analysis will depend on the available business context and data.

In addition to the narrative, we’ll also schedule a dedicated call to walk you through the analysis, ensure everything is clear, and discuss the best next steps for optimizing your business strategies.

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