Is your churn problem actually an onboarding problem?
Trying to sort out retention on its own is like hoping to solve a medical issue by dealing with the symptoms alone, while ignoring what caused it in the first place.
Customer Retention Optimization – A Growth Hacker’s Guide
It’s Monday morning. You have a coffee on your desk in your favorite mug. You’re refreshed and ready for a great new week but then the whole lot comes crashing down with just one sentence from your CEO: “For the...
How to Find The Best Discount For Your Yearly Subscription: 7 Lessons We Learned From Analyzing 100 SaaS Companies
In the words of jazz singer Mel Tormé, “Talking money is crass, so I’m not going to tell you what I made last year.”